To ensure your photo becomes a masterpiece, simply follow these steps to begin your custom order:

• Upload Your Photo: Visit our website to upload your favorite memory. Please ensure your image meets our Photo Requirements to guarantee the highest quality print on your plate.
• Artist Review & Sketch: Our master artists will hand-draw your design, blending modern precision with traditional artistry.
• Approval Process: We will send a digital preview of your design via email for your approval before the printing process begins.
• Check Your Inbox: Please provide an email address you use frequently. We typically process and send your preview within 3 to 5 days. Be sure to check your inbox (including the spam folder) within 7 days of placing your order to avoid any delays.

Absolutely! After you place your order, our artists will begin working on your custom design. Within 3-5 business days, you will receive a preview of the artwork via your account dashboard/email. You can request changes or approve the design before we move to the printing and production stage.

We are a U.S.-based company utilizing state-of-the-art American printing technology in partnership with a world-renowned, historic ceramic workshop in China. This allows us to combine cutting-edge innovation with centuries-old craftsmanship to deliver the highest quality plates. Your piece is a perfect fusion of modern precision and traditional artistry

Yes, you have full control during the design phase! We offer revisions after you receive your initial preview. However, once you give us the final approval on the design, the plate enters the print for production, and no further changes can be made.

Yes, your privacy is our priority. We treat your photos with the utmost care and respect. We do not store, sell, or use your photos for any other purpose than creating your custom plate.

Updated Timeline & Shipping
Design & Preview: 3-5 business days.

Production & Shipping: Once you approve the artwork, your plate will be meticulously printed and packaged.

Delivery Time: Please allow 5-7 business days for your order to be shipped and delivered to your doorstep.

International Logistics: Since each piece is a handcrafted ceramic work traveling from our historic workshop, we appreciate your patience with international logistics.

More Info: You can find further details in our here.Shipping and Delivery Policy

Because each ceramic plate is personalized just for you, we cannot offer refunds once the order is placed. However, we work closely with you during the preview stage to ensure you are 100% happy with the design before it is permanently print onto the ceramic.