To start your personalized journey, please create a free account on our website first. This allows our artists to easily communicate with you and save your design preferences. Once logged in, simply upload your favorite photo, choose your plate size, and provide any specific details you’d like our artists to capture.

Registration is mandatory and 100% free. Because our products are hand-drawn and personalized, we need a reliable way to send you previews and discuss revisions. Having an account ensures you never miss a message and can track your design’s progress in real-time.

Absolutely! After you place your order, our artists will begin working on your custom design. Within 3-5 business days, you will receive a preview of the artwork via your account dashboard/email. You can request changes or approve the design before we move to the firing and production stage.

We are a U.S.-based company, but our plates are crafted and hand-painted in a world-renowned traditional ceramic workshop in China. This allows us to combine professional American customer service with the centuries-old expertise of master ceramic artists. Your piece is a blend of modern personalization and traditional craftsmanship.

Yes, you have full control during the design phase! We offer revisions after you receive your initial preview. However, once you give us the final approval on the design, the plate enters the kiln for production, and no further changes can be made.

Yes, your privacy is our priority. We treat your photos with the utmost care and respect. We do not store, sell, or use your photos for any other purpose than creating your custom plate.

Design & Preview: 3-5 business days.

Production & Shipping: Once you approve the artwork, your plate will be fired, packaged, and shipped. Since each piece is a handcrafted ceramic work traveling from our workshop, please allow additional time for international logistics to reach your doorstep.
You can find more specific shipping information here.Shipping and Delivery Policy

Because each ceramic plate is personalized and hand-painted just for you, we cannot offer refunds once the order is placed. However, we work closely with you during the preview stage to ensure you are 100% happy with the design before it is permanently fired onto the ceramic.